CALL CENTER AGENT

AG Services LLC
Published
June 22, 2022
Location
Abu Dhabi, United Arab Emirates
Job Type

Description

Hiring a Call Center Agent for Abu Dhabi.

Key Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.

Key Requirements:

  • Graduate or High school diploma or equivalent.
  • Two to three years experience as Call center Agent.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
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